Before payment
The customer receives the confirmed offer, fee, delivery status and engagement-specific cancellation terms before being asked to pay. No public “register interest” submission confirms a paid place.
Programs and events
Where SystemicIQ cancels a paid event, the customer will be offered a suitable transfer, credit or refund as described in the written confirmation. Customer cancellations and substitutions are handled under the terms supplied before payment because costs and commitments differ by format and destination.
Advisory and custom work
Cancellation rights depend on work already completed, reserved capacity and non-recoverable third-party costs. These conditions will be stated in the proposal or agreement before commitment.
How to request a change
Email info@systemiciq.com with the registration or proposal reference. Requests are reviewed promptly and handled according to the written terms accepted for that engagement.